Terms and Conditions My SPOT
My SPOT Loyalty Programme – Terms and Conditions
My SPOT Loyalty Programme Rules and Terms and Conditions
The SPOT mobile application (“Application”) is owned by NE Property B.V. (“Company”), which has the right to use it within Olsztyn Property Sp. z o.o. (“Shopping Centre”), as part of the NEPI Rockcastle Group, with its registered office in Warsaw at ul. Twarda 4, entered in the Register of Entrepreneurs of the National Court Register maintained by the District Court for the Capital City of Warsaw in Warsaw, 12th Commercial Division of the National Court Register, under KRS number 0000377260, REGON number 142799241 and NIP number 7010281116.
The SPOT mobile application consists of software accessible on both iOS and Android operating systems. It is available free of charge from the App Store and Google Play and provides the User with a range of services, as well as loyalty points that entitle the User to rewards and discounts on products and services offered at the Shopping Centre.
The purpose of these Rules is to provide Users, as defined in the Terms of Use, with full and accurate information regarding the terms and conditions of participation in the “My SPOT” loyalty programme (“Loyalty Programme”).
By downloading the Application and registering for the “My SPOT” loyalty programme, the User accepts and agrees to comply with the Loyalty Programme Rules.
To use the Application, it must be installed on a mobile phone or tablet running iOS or Android. The mobile application may only be used after the User has accepted the Terms of Use currently in force.
The benefits offered are updated periodically in the Application. The Shopping Centre reserves the right to amend the Terms of Use and/or the Privacy Policy, as well as the Rules governing participation in the “My SPOT” loyalty programme, at any time.
1. THE My SPOT LOYALTY PROGRAMME
1.1. General Information
These terms and conditions describe the “My SPOT” loyalty programme and provide detailed information about the programme, including its latest updates. Programme details may change periodically, so please check them regularly to stay informed of the latest information.
My SPOT is a loyalty programme integrated into the SPOT mobile application.
My SPOT is based on a system of awarding loyalty points for purchases made at stores in shopping centres participating in the programme. The Loyalty Programme has the following structure:
Benefits granted according to the status achieved by the User in the Application, including discounts and exclusive benefits.
The ability to redeem loyalty points collected in the Application for rewards and services.
1.2. Eligibility and Registration
The My SPOT programme can be accessed through the “My SPOT” section. To join the Loyalty Programme, the User must register by creating a User account in the Application.
2. LOCATION
The mobile application is available across the NEPI Rockcastle portfolio of shopping centres. A list of shopping centres participating in the My SPOT loyalty programme can be found in Annex 1 to the Terms of Use.
The User may select in the Application the main shopping centre they visit frequently. They may also select another shopping centre when visiting other shopping centres in the NEPI Rockcastle portfolio in Poland, whether travelling outside their town or simply visiting another shopping centre.
Users may collect points for purchases made at any participating shopping centre. Users may also redeem points and enjoy the benefits associated with their status in the Application at any one of the shopping centres participating in the programme.
The current terms of the Loyalty Programme apply to Galeria Warmińska Shopping Centre (hereinafter referred to as the “Shopping Centre”), located in Olsztyn, postal code 10-748, at ul. Tuwima 26.
3. HOW TO COLLECT POINTS
3.1.
The User collects points for purchases made at stores in a participating Shopping Centre at a rate of PLN 1 = 1 point. The stores listed in Section 3.3 are excluded from this rate. The User may also collect points for the following activities performed in the Application:
Creating an account in the Application (Registration): 100 points.
Completing the profile in the “My Account” section: 100 points.
Recommending the SPOT application to a friend. The User may send an invitation code to their friends. The User will receive 100 points when the invited friend creates an account in the Application using the invitation code. The User may receive a maximum of 500 points per year.
For the first voucher scanned by a friend invited to the Application, the User receives 100 points. The User may receive a maximum of 500 points.
Checking in at the Shopping Centre: the User may check in at the Shopping Centre up to twice a week and earn a maximum of 200 points per month. The reward is 20 points.
Scanning a receipt at the Shopping Centre: the User receives 1 point for every PLN 1 spent, subject to the following exceptions: the User receives 1 point for every PLN 2 spent at a supermarket, hypermarket or other grocery store listed in Section 3.3(i); the User receives 1 point for every PLN 5 spent at electronics stores listed in Section 3.3(ii).
3.2.
The Participant may choose one of the following methods of collecting Points:
Collecting Points by manually scanning Receipts in the Application; or
Automatically collecting Points by synchronising a bank account with the Account in the Application.
The Participant may use only one of the above methods of collecting Points at a time. The Participant may change the method at any time, but no more than once a day.
Collected points cannot be exchanged for cash. Each User may access the benefits package depending on the membership level they have achieved at the given time.
3.3. Converting Purchase Receipts into Points
For purchases made at the Shopping Centre, the User receives loyalty points after scanning the receipt using the receipt-scanning module available in the SPOT application.
a) Rate: every PLN 1 spent earns 1 point (PLN 1 = 1 point), rounded in accordance with standard mathematical rounding rules.
b) Exceptions:
(i) Purchases at hypermarkets and supermarkets: every PLN 2 spent earns 1 point (PLN 2 = 1 point), rounded in accordance with standard mathematical rounding rules.
(ii) Purchases at RTV euro AGD, X-Kom, Mi Markt Xiaomi and Euro-net stores: every PLN 5 spent earns 1 point (PLN 5 = 1 point), rounded in accordance with standard mathematical rounding rules.
(iii) All expenditure related to currency exchange and the exchange of precious metals; payment intermediary services, including utility payments; banking and insurance services; gambling and/or casino-type games; receipts for the purchase of gift vouchers from the Infodesk; purchases of fuel, alcohol, tobacco products, electronic cigarettes, medicines and prepaid cards; telecommunications services; travel agencies and advance payments made to travel agencies; and purchases made at the post office (list of stores in Annex 3) earn 0 points.
3.4.
The User must comply with the following conditions and restrictions regarding the scanning of fiscal receipts:
a) Maximum number of receipts scanned per store per day: 2.
b) Maximum total number of receipts scanned per User: 10 per day and 20 per week.
c) Maximum number of points that may be earned per month, regardless of the number and value of receipts scanned: 4,500.
d) Minimum accepted value of each receipt scanned: PLN 30.
e) Deleted.
f) Maximum period for scanning a receipt after it has been issued: 2 days (48 hours from the time the receipt was printed).
g) Maximum number of rewards that may be redeemed by a User: 2 per day.
h) Employees of a Retailer and their relatives, including spouses, descendants and siblings, may participate in the Programme, provided that they are not entitled to register Receipts issued by the Retailer employing them.
Users may not lend their collected points to other Users or transfer them from one Account to another.
Scans of receipts that are not in the User’s possession (photographs of receipts) will not be accepted. The User must be the owner of the receipt and the person who paid for the purchase. As the automatic receipt identification system recognises only fiscal receipts, and in order to prevent fraud, scans other than valid scans of fiscal receipts will not be accepted.
Scans of tax invoices or non-fiscal receipts, as well as receipts issued in connection with business activity that contain the buyer’s tax identification number and are equivalent to invoices, will not be considered valid for participation in loyalty programmes offered by the Shopping Centre and/or the Company’s Business Partners.
Each receipt may be registered only once and by only one User. The same Receipt may not be registered in the Programme by two different Users. Any such action will be considered a breach of these Rules.
Points for scanned receipts may be awarded automatically immediately after scanning. If there is any uncertainty regarding a scan, the Shopping Centre and/or the Company’s Business Partners reserve the right to review the receipt within up to 3 business days, after which the appropriate number of points will be awarded to the User.
Once the points have been credited, the Application will indicate this by displaying the updated points balance on the relevant screen of the User’s mobile phone.
The number of points already awarded to a given User may not be reduced as a result of such a change.
The Shopping Centre and/or the Company’s Business Partners may amend the range of rewards in the “Reward Catalogue” section of the Application at any time, including the range of rewards and gifts offered and the number of points required for each reward. Users will be notified of such changes within the Application.
The Shopping Centre and/or the Company’s Business Partners reserve the right to deduct points obtained by Users through fraudulent activity.
If a User deletes their Account or the Account is closed by the Company, collected and unused points may not be lent to other Users or transferred to other Accounts and will be forfeited. If the Company decides to discontinue the Application, Users will be notified 30 days in advance. Any points not redeemed by the date on which the Application is discontinued will be forfeited.
4. AUTOMATIC COLLECTION OF POINTS
4.1.
As part of the Loyalty Programme, the Participant may activate Automatic Collection of Points as a separate feature of the Loyalty Programme.
4.2.
The provider of the Automatic Collection of Points feature (service) is Spaycial/Transaction Connect, a French company with its registered office at 86, Rue du Faubourg St Denis, 75010 Paris, registered with the Paris Trade and Companies Register under number 822 619 185 (“Transaction Connect”).
4.3.
During Registration or at any time after registering for the Programme, a link enabling the activation of the Automatic Collection of Points feature will be available in the Participant’s Account.
If the User (“User who has activated the Automatic Collection of Points service”) decides to activate Automatic Collection of Points, Transaction Connect will provide this service. The User provides Transaction Connect with the following data: Bank / account type / other data that may be required by the branch of the Eligible Company, and consents to the synchronisation of their account with their Loyalty Account in accordance with the Terms of Use for Automatic Collection of Points.
The Participant undertakes to provide accurate and complete information and to update such information as frequently as required.
The Participant must reactivate their payment card in the Application every 90 days in order for Points to continue to be collected automatically through this feature. The User will receive reminders to reactivate the card by email and push notification.
If the User does not reactivate their payment card within 10 days after the expiry of the 90-day period referred to above, their status will be downgraded from VIP to the level corresponding to the number of points collected.
Details regarding the operation of Automatic Collection of Points are set out in the Terms of Use provided by Transaction Connect.
4.4.
Upon activating Automatic Collection of Points, the Participant becomes a VIP Participant.
4.5.
The Automatic Collection of Points feature is available and may be activated only while the Programme is in operation.
4.6.
For the purposes of interpreting and regulating the rules governing Automatic Collection of Points, the following terms are defined:
a. Eligible Entities – banks eligible to participate in the Programme (meaning any company in Poland or a company with a permanent registered office in Poland) listed in Annex 2 to these Rules.
Note: At the discretion of Transaction Connect, the entity responsible for Automatic Collection of Points, any company may be removed from the list of Eligible Entities without the Participant being entitled to compensation or reimbursement of costs.
b. Synchronised Account – an account synchronised with the User’s Account. A Synchronised Account may be a bank account.
c. Payment Method(s) – a payment instrument or instruments (i.e. payment card or cards) linked to the Participant’s Synchronised Account. All Payment Methods linked to the Participant’s Synchronised Account will trigger Automatic Collection of Points where the Purchase qualifies the User to receive points. The User does not need to update their details if their Payment Method changes, for example if they receive a new payment card.
4.7. Activating Automatic Collection of Points
a. To activate Automatic Collection of Points, the Participant:
must have an active Account; and
must link their bank account to their Account and select the name of the relevant institution (the bank where the Participant holds an account), then enter the same username and password in the secure interface that they use to access the secure interface to check their bank account. This process is carried out in accordance with the applicable Payment Services Directive PSD2 and results in the synchronisation of the accounts.
Note: The User’s bank, if the User has a bank account designated for synchronisation, must be included on the list of Eligible Entities.
b. The User may earn additional Points by taking part in referral activities and sharing information contained in the Application, including information intended exclusively for VIP Users.
c. Points may appear in the Synchronised Account up to 7 days after a Purchase made at Galeria Warmińska.
d. Points for purchases made by a VIP User are automatically credited to the Account after the Purchase has been made at Retailers operating in the premises of Galeria Warmińska and the transaction has been recorded in the bank account.
e. If the VIP Account is not updated within 90 days of the date of synchronisation or the last update, the User making purchases at the Shopping Centre will earn points only for the period during which the Account is synchronised.
f. In the case of a joint bank account, one bank account may be synchronised with only one Account. At the same time, all Payment Methods linked to the joint account will trigger the collection of Points in the Account synchronised with that joint bank account.
g. Once Automatic Collection of Points has been activated, payments made from one bank account will not be accepted under another loyalty account.
h. The same Purchase may be registered only once and under only one Account. The same Purchase may not be registered in the Programme by two different Participants. Any such action will be considered a breach of these Rules.
5. POINT EXPIRY
Points awarded before 21 October 2025 remain valid for 24 months from the date on which they were awarded. After this period, the points will be automatically cancelled, and the User may not make any claims in respect of them.
From 21 October 2025 onwards, all newly awarded points are valid for 6 months from the date on which they were awarded. After this period, the points will be automatically cancelled and cannot be reinstated.
6. REDEMPTION OF LOYALTY POINTS
Loyalty points collected in the Application may be redeemed for specified rewards and benefits offered within the Shopping Centre, such as rewards, shopping vouchers and services, including parking services at that Shopping Centre.
The User may view the list of rewards and redeem loyalty points for selected rewards in the “My SPOT – Reward Catalogue” section. The list of rewards is specific to each Shopping Centre and may be viewed in the relevant section after the customer selects their preferred Shopping Centre.
The User is not entitled to exchange rewards for cash, other products or other benefits.
The User is required to retain the original paper receipt for purchases of at least PLN 150 throughout the current calendar year and for at least 30 business days after the end of that calendar year.
At the same time, the Organiser reserves the right to verify Receipts registered in the Loyalty Programme, particularly when a Reward worth 10,000 points or more is being collected. During verification relating to the collection of such a reward, only photographs of original receipts will be accepted. Bank statements, photocopies of receipts and photographs of receipts from the “Points History” section of the Application will not be accepted.
6.1. Paying for Parking with SPOT Points
6.1.1. The User may use points to pay for a parking ticket. Conversion rate: PLN 1 in parking fees = 33 SPOT points.
6.1.2. To pay for parking with SPOT points:
Enter the Galeria Warmińska car park and park your car.
Before leaving the car park, open the SPOT application and select Galeria Warmińska as your Shopping Centre. Tap the “Parking” icon at the bottom of the Application’s home screen.
When you are ready to leave the Shopping Centre and exit the car park, open the “Your Parking Ticket” tab and enter the registration number of the parked vehicle.
Then tap “Synchronise tickets by registration number”.
Your ticket details will appear at the top of the screen. Make sure all the information is correct.
You will see the parking duration and the number of points required to pay for parking. As internet access may be limited, we recommend paying for your ticket while you are still inside the shopping centre.
After selecting “Pay with SPOT points”, the appropriate number of points will be deducted from your account and your parking ticket will be validated. You will receive a confirmation that the payment has been successfully registered and will be able to leave the car park. You have 15 minutes to exit the car park.
If your SPOT account does not contain enough points, you will not be able to pay using SPOT points. In this case, you must pay for the parking ticket at the parking payment machine.
6.1.3. If payment for parking through the Application does not work or the User does not have enough SPOT points in their account, the parking ticket must be paid for at the parking payment machine.
7. POINTS HISTORY
The User can view the history of points collected or redeemed in the “My SPOT – Points History” section.
7.1. Achieving SPOT Membership Status in the Application
Depending on the number of points collected, Users may achieve one of the following four status levels:
BRONZE: assigned by default upon registration in the Application.
SILVER: achieved upon reaching 5,500 points.
GOLD: achieved upon reaching 12,500 points.
VIP: assigned to a User who has activated Automatic Collection of Points as a feature of the Loyalty Programme, i.e. synchronised a bank account with a payment card in accordance with Section 4 of these Rules.
Each of these four levels provides access to exclusive benefits and special discounts at partner stores.
7.2. Expiry of Membership Status
When a User achieves a new status in the Application, it remains valid for 12 months and is available at all shopping centres in the NEPI Rockcastle portfolio in Poland that participate in the Loyalty Programme.
The list of shopping centres participating in the Loyalty Programme can be found in the Terms of Use, Annex 1.
7.3. Benefits Granted to Users According to Membership Status
Depending on the membership status achieved in the Application based on the points collected, the User has access to discounts at partner stores and exclusive benefits.
Benefits granted to Users will be listed in the Application and updated periodically by the Shopping Centre. They may include discounts at partner stores, VIP benefits, preferential services or invitations to events.
Depending on their status, the User may view their benefits in the My SPOT → My Benefits section of the Application.
Benefits such as discounts, rewards, invitations to events or other experiences cannot be exchanged for cash.
Discount benefits under the SPOT programme:
a) may not be combined with loyalty cards independently issued by partner stores. Each My SPOT loyalty programme partner store will decide whether discounts may be combined with other offers or discounts offered by that store. The conditions for accessing discounts will be specified in the “Discounts” section.
b) are granted by scanning the barcode generated in the “Discounts” section under the relevant partner store’s discount offer, or by presenting the discount in the Application at the checkout of the store where the User wishes to redeem it.
7.4. How to Collect Offers and Rewards
7.4.1. How to Receive Rewards
To receive rewards purchased with loyalty points, the User must take the following steps:
(i) The User selects their preferred reward from the “Reward Catalogue” section in My SPOT.
(ii) If the User has enough points to purchase the reward (product or service), they select the reward and tap “Redeem now”.
(iii) The selected reward will be reserved for the User.
(iv) The User will receive a confirmation email containing instructions on how to collect the reward, including the name and description of the selected reward, the reservation date, the collection location and the collection deadline. The email may also include a QR code or the date and time of an event.
(v) The User must collect the reward by the deadline specified in the email confirming the reservation. The standard collection period is 1–3 business days from the date of reservation, unless the rules of a particular campaign specify a different period.
Rewards may be collected only during the opening hours of the Info Point or Administration Office applicable to the relevant Shopping Centre. The User should take the collection point’s opening hours into account when making a reservation.
After the collection deadline has passed, the reward reservation expires. Points deducted for the purchase of a reward may be manually returned to the User’s account only in exceptional, justified circumstances. A request for a refund must be sent to supportpl@myspot.space within 7 days of the reservation expiry date. After this deadline, the points are permanently forfeited and cannot be refunded.
The employee handing over the reward selected by the User or granting access to an exclusive event will ask the User to scan the QR code in the Application. Once the code has been validated, the employee will hand over the reward or grant access to the event.
The Company and/or the Shopping Centres shall not be liable for how rewards are offered, delivered or handed over by Business Partners.
Once collected, all rewards can be viewed in the “Points History” section.
Participation in loyalty programmes to obtain rewards does not involve any additional fees or expenses for Users.
Rewards under the My SPOT loyalty programme and benefits received by the User based on their membership status, such as access to discounts, apply simultaneously. The User decides whether to use both types of benefits under the Loyalty Programme.
7.4.2. Warranty and Complaints Regarding Rewards
The Programme Operator does not provide a warranty for Rewards issued under the Programme. If a warranty has been provided for a Product, it applies in accordance with the terms and for the period specified by the relevant store, tenant or manufacturer.
If a problem arises with a Product, the Participant should report it to supportpl@myspot.space, providing information that allows the Reward to be identified and describing the problem.
Complaints submitted through the Operator are accepted only for Rewards in the Electronics category and only during the warranty period applicable to the relevant Product.
If a complaint is accepted, the only available remedies are replacement of the Product with a new item or a refund of the number of points used to collect it. The Participant is not entitled to a monetary refund or a cash payment.
7.4.3. How to Use Discounts at Partner Stores
To receive discounts, the User must visit the relevant Business Partner directly, i.e. the store in the Shopping Centre to which the offer applies. Before paying for the products, the User must present the store’s discount offer in the Application or the barcode published as part of the store’s offer. The barcode will then be scanned by a store employee.
The discount will be applied directly at the checkout. The Company and/or the Shopping Centres shall not be liable for how a discount is offered or granted by the relevant Business Partner.
Participation in loyalty programmes to receive benefits does not involve any additional fees or expenses for Users.
8. CANCELLATION OF POINTS AND ACCOUNT BLOCKING
a) The Shopping Centre and/or the Company’s Business Partners reserve the right to deduct points obtained by Users through fraudulent activity, for example by scanning copies of receipts, receipts that do not relate to purchases made as a customer of the Shopping Centre, receipts from a store where the User is employed, or receipts for purchases that are subsequently returned without informing the Organiser that the goods have been returned and without notifying the Organiser that the receipt has been deregistered, and similar cases.
If, following the deduction of Points, the remaining balance in the Participant’s Account is insufficient to redeem a Reward, the Participant loses the right to that Reward. If the Reward has already been issued to the Participant, the Participant is required to return the Reward or its equivalent value, at the Organiser’s discretion.
b) If the User scans a receipt displayed on the screen of another device, a photograph of a receipt, a receipt that has been altered in any way and/or superimposed on another receipt, a receipt proven not to belong to that User, or fails to comply with the maximum limit of 2 receipts per day (the last 24 hours) and 20 receipts per week (the last 7 days), as specified in Section 3.4, or if the User is an employee of a tenant at the Shopping Centre and scans receipts from the same store where they are employed, the owner of the Application and/or the Company may block the User’s access to the Application.
9. WITHDRAWAL AND AMENDMENTS
The Company has the right to withdraw or amend the My SPOT Loyalty Programme at any time it considers appropriate, to amend or cancel the list of benefits and the list of Rewards available in the Application, and to change the stores participating in the Programme, without prior notice to the User and without the User’s consent.
10. INFORMATION AND COMPLAINTS
The User may send any questions, comments or complaints to supportpl@myspot.space.
All complaints or enquiries relating to the operation of the Loyalty Programme will be handled by the Shopping Centre within 30 days. The complaints procedure does not affect any rights or legal remedies that may be available to the consumer under applicable law.
11. OTHER INFORMATION AND TERMS OF USE
The User may create only one User account and is required to provide truthful information. To verify the identity of a User requesting benefits under their account, the Shopping Centre may ask the User to identify themselves by presenting an identity document, such as an identity card, driving licence or passport. The Account is personal, and sharing login details with other people is prohibited.
The Shopping Centre reserves the right to delete an account or cancel collected points in the following cases, including where the User breaches any of the rules set out in the Terms of Use:
a) where points have been collected through fraudulent activity;
b) where points have not been redeemed within 12 months of being awarded.
The User may reset their password in accordance with the instructions provided in the Application.
Users are required to check periodically for changes to the Terms of Use and the Privacy Policy.
If the User does not wish to accept the Terms of Use and the Privacy Policy, including any amendments and/or additions thereto, the User must stop using the Application.
12. PERSONAL DATA PROTECTION
The general legal framework governing personal data protection is established by Regulation (EU) 2016/679, the General Data Protection Regulation (“GDPR”), applicable in the European Union.
Details regarding the categories of personal data processed in connection with the use of the Application, as well as related information about the processing, are available in the Privacy Policy.
Date: 09 October 2026
Annex 1: List of Shopping Centres Covered by the My SPOT Loyalty Programme
Alfa, ul. Świętojańska 15, 15-277 Białystok
Aura Centrum, Al. Piłsudskiego 16, 10-576 Olsztyn
Bonarka, ul. Kamieńskiego 11, 30-644 Kraków
Focus Mall Piotrków Trybunalski, ul. Słowackiego 123, 97-300 Piotrków Trybunalski
Focus Mall Zielona Góra, ul. Wrocławska 17, 65-427 Zielona Góra
Forum Gdańsk, Targ Sienny 7, 80-806 Gdańsk
Galeria Copernicus, ul. Żółkiewskiego 15, 87-100 Toruń
Galeria Tomaszów, ul. Warszawska 1, 97-200 Tomaszów Mazowiecki
Galeria Warmińska, ul. J. Tuwima 26, 10-748 Olsztyn
Galeria Wołomin, ul. Geodetów 2, 05-200 Wołomin
Karolinka, ul. Wrocławska 152/154, 45-837 Opole
Platan, plac Teatralny, 41-800 Zabrze
Pogoria, ul. Jana II Sobieskiego 6, 41-300 Dąbrowa Górnicza
Solaris, plac Kopernika 16, 45-040 Opole
Magnolia Park, Legnicka 58, 54-204 Wrocław
Silesia City Center, Chorzowska 107, 40-101 Katowice
Annex 2: List of Eligible Entities – Banks Eligible to Participate in the Loyalty Programme
Alior Bank
BNP Paribas
ING Polska
mBank
Millennium Bank
Bank Pekao
PKO Bank Polski
Revolut
Santander Bank Polska
Annex 3: List of Stores Excluded from the Loyalty Programme
Apteka Cosmedica
IQOS Philip Morris
Kantor
SMOKE
Elektroniczne Papierosy JOYE
Coral Travel
ING Bank
mBank
TUI
Santander Bank
Itaka
Lotto
Bank Millennium
Rainbow
Warmia Vape